Privacy Policy

Last Updated: 10-12-2025

Wooden City Crafts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.woodencitycrafts.com, use our mobile application, or engage with our services (collectively, the "Services").

Please read this policy carefully. If you do not agree with the terms, please discontinue use of our Services immediately.

1. Information We Collect

We collect information that you provide directly to us and information automatically collected through your use of our Services.

A. Personal Information You Provide:

Contact Data: Name, email address, phone number, shipping/billing address.
Account Data: Username, password
Transaction Data: Purchase history, payment information (note: we use secure payment processors and do not store full credit card numbers).
Communications: Contents of messages you send us (e.g., support inquiries, feedback).
Other Information: Preferences, survey responses, or any other details you choose to provide.

B. Information Collected Automatically:

Usage Data: IP address, browser type, device information, pages visited, time and date of visits, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and hold certain information. You can control cookie settings through your browser.

2. How We Use Your Information

We use the collected information for various purposes:

To provide, operate, and maintain our Services.
To process and manage your orders, transactions, and accounts.
To communicate with you, including sending service updates, promotional materials (where you have consented), and customer support.
To personalize your experience and deliver content and product offerings relevant to your interests.
To improve our Services, develop new features, and conduct analytics.
To detect, prevent, and address technical issues, fraud, or security breaches.
To comply with legal obligations and enforce our terms and policies.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us:

Email: info@woodencitycrafts.com
Contact: +91 9760009121